Privacy policy

1. What we collect

Account info: name, email, phone, password hash, profile photo.

Agent business details: agency name, business address and company registration (RC) number. We verify agents from these business records only.

We do not collect face data. PropertyLoop does not perform facial recognition, face mapping, face matching or any other biometric analysis, and never asks you to photograph your face. Face ID, where you enable it, is handled entirely by your device to confirm a sensitive action, and your face data is never shared with, transmitted to or stored by PropertyLoop.

Activity: listings viewed, searches saved, offers made, vendors booked, messages sent.

Device: model, OS, app version, language, time zone, approximate location (city level) when you grant permission.

Payment: tokenised card references via Paystack, and we never store full card numbers.

Payout details: for vendors, the bank account you provide to receive escrow payouts.

2. Why we use it

To run the service: show you relevant listings, route messages, process escrow payments.

To verify that an agent is a real, registered business, by checking the agency and RC registration details they provide against public company records.

To improve the product, using anonymised usage metrics to understand which flows work.

To comply with Nigerian law, including NDPR, AML obligations, and tax reporting where required.

3. Who we share with

Agents, landlords and vendors you contact: only your name, contact and the listing context.

Processors acting on our behalf, such as Paystack (payments) and our cloud hosting and file-storage providers, all under data-processing agreements.

Regulators and courts when legally compelled. We will challenge over-broad requests where appropriate.

4. How long we keep it

Account data: while your account is active, plus 24 months after closure to handle disputes and legal claims.

Agent business records (agency name, business address, RC number): while the account is active, plus 24 months after closure.

Transaction records: 7 years, in line with tax record-keeping rules.

Face data: none is collected, so none is retained.

5. Your rights

Under the NDPR you may request access to, correction of, or deletion of your personal data.

You can delete your account any time from Settings → Delete account. This closes your account and revokes access immediately.

For access or correction requests, email support.propertyloop@propertyloop.ng. We respond within 30 days.

You can also withdraw consent for non-essential processing (e.g. marketing) from Settings → Notifications.

6. App permissions

Camera: used for one thing only, taking a profile picture if you would rather snap one than pick an existing photo. It is never used for facial recognition or any other biometric processing, and you can always choose a photo from your library instead.

Photos: so you can choose a profile picture, upload property images for your listings, attach photos of completed work or a job dispute, and send photo attachments in chat. Only the images you pick are accessed; we never read your whole library.

Both are optional and requested only when you use a feature that needs them. You can decline and still use the rest of the app, and change your choice any time in your device settings.

7. Cookies & analytics

We use minimal, first-party analytics to measure app performance. No third-party advertising trackers are embedded.

8. Children

PropertyLoop is not intended for users under 18. We do not knowingly collect data from minors.

9. Changes

We will notify you in-app at least 14 days before any material change to this Policy takes effect.